Javiola Castillo, LPC-S
In-person and Virtual Therapy in TX and CT
Frequently Asked Questions
Cancellation/No Show Policy
Cancellations must be made at least 24 hours in advance. Late cancellations and no shows will be charged a $150 fee, which insurance does not cover.
Can I do Telehealth Sessions?
Yes, We use a secure, HIPAA-compliant platform to offer virtual sessions. You must be physically located within Texas and Connecticut during your session.
What are Appointments Like?
Intake and follow-up sessions are 53–55 minutes in length. If additional time is needed, you are welcome to schedule a second session within the same week.
Sessions are typically held on a weekly basis; however, frequency may vary depending on individual needs and goals, including biweekly or monthly (maintenance) sessions.
Therapy may be short-term, focusing on a specific concern, or longer-term to address more complex issues and support ongoing personal growth.
Crisis Resources
If you are experiencing concerns about your personal safety, are having suicidal thoughts or intentions, or feel a desire to harm yourself or others, please go to the nearest emergency room.
If you do not feel safe driving yourself or you cannot find transportation to the ER, please call 911. Javiola Castillo, LPC-S does not offer after-hours emergency services or crisis intervention.
If you are in need of support after-hours, please utilize the crisis resources listed below:
National Suicide Prevention Lifeline
Phone: 1-800-273-8255
Website: National Suicide Prevention Lifeline
Crisis Text Line
Text: Text HOME to 741741
The Trevor Project (LGBTQ+ Youth)
Phone: 1-866-488-7386
Text: Text START to 678678
Website: The Trevor Project